Privacy Policy

Last updated - 15-5-2018

We respect privacy and your rights to control your personal data. Our principle guidelines are simple. We will be clear about the data we collect and why. Your data is sacredly protected by us. We do not and will not sell your data to third parties. The prime purpose of collecting your data is to improve your dynamometer testing experience.

This Privacy Statement (the 'Statement') explains the personal information we collect from you, either directly or indirectly, and how we will use it. Personal information is any information that can be used to identify you or that we can link to you. The Statement also elaborates on the choices you can make about the data we collect, and how you can control these decisions. It applies to all products offered by N J Froment and Co Ltd ('Froment Product(s)'). It also applies to any N J Froment & co ltd controlled websites, as well as other offline interactions, such as visiting us onsite or attending an event in which we exhibit (collectively referred to as, ' Services'). Please read this Statement carefully to understand how Froment may collect, use and share your personal information. The terms 'we', 'us', or 'Froment' are each intended as reference to N J Froment & Co Ltd.

The Types of Personal Information We Collect

Information you provide to us

We collect information you voluntarily provide to us, such as your name, phone number and email address; for instance, when you want to learn more about Froment Products and Services or when you contact our Customer Support for assistance with your Froment Products.

Information we collect automatically

We automatically collect information about you, such as Functional Data and Additional Usage Data this regards your use of your Froment Product or information collected by cookies and similar technologies when you use, access or interact with us via our website. We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location, as indicated by your IP address, your browser type, the webpages you view on our websites, whether you interact with content available on our websites and how.

Information obtained from other sources

We may receive information about you from other sources, including third parties, such as service partners and partners with whom we offer co-branded services or engage in joint-marketing activities. We may also receive information about you from social media platforms, for instance, when you interact with us on those platforms. We protect data obtained from third parties according to the practices described in this Statement and we also apply any additional restrictions imposed by the source of data.

Information of children

Froment does not target and is not intended to attract children under the age of sixteen. Although visitors of all ages may navigate through our website, we do not knowingly collect or request personal information from those under the age of sixteen without parental consent. If, following a notification from a parent, guardian or discovery by other means, a child under sixteen has been improperly registered on our site by using false information, we will cancel the child's account and delete the child's personal information from our records.

Customer Interactions with Froment

To make the information in this Statement easy to understand, we have highlighted different occasions when Froment could potentially collect personal information from customers. The customer interactions with Froment are broken down into the following segments:

Learning about Froment

As you gather more information about Froment, you may virtually or physically visit a site that we own. Examples include browsing our website, calling our in-house sales representatives, physically visiting our Froment owned manufacturing facility. To learn more about Froment Products, you may voluntarily provide personal information, such as your name and email address during these interactions. We may also collect information about you online via cookies or similar technologies when you visit our websites.

We collect: name, email address, IP address, and information provided by cookies or similar technology.

Why: We use this information to share news about events and products offered by Froment. Additionally, the IP address helps us to understand geographic information about our website visitors better, so that we can improve our website for everyone. It is our legitimate interest to process your personal data for these purposes.

Buying Froment Products

Once you have decided to buy a Froment Product, we offer a way for customers to buy directly from us over the phone +44 (0) 1780 480 033 or email sales@froment.co.uk. When you buy from us, you may be asked to provide information so that we can complete your purchase.

We collect: your name, phone number (optional), email address, delivery/shipping address, and payment information.

Why: We use this information to complete your transaction, carry out any follow up with you about your purchase, help with any delivery issues, handle returns, and other issues related to the purchase of Froment Products. Processing your personal data for this purpose is necessary for the performance of the agreement we have with you. Please note, we do not store any payment or credit card information. We only use payment information in connection with the purchase of Froment Products.

Registering your Froment Products

If you have decided purchase Sigma PC software as a means of control for your dynamometer. Once you receive your Froment Sigma PC software, you will be required to register the software. During the set-up process, you must contact Froment to register the Sigma PC software in order for it to work.

As part of registering, a sales representative will prompt you to supply information such as company name, address, phone number and email address. It is required to provide this information to register your Sigma PC system. The Sigma system will then establish a unique alpha-numeric identification number which we supply to the customer.

We collect: your name, company name, address, phone number and email address.

Why: We collect this information to help get your Froment Product working securely (which helps prevent unauthorised access to your Froment Products.

Using Froment Products

There is one reason we collect information from your Froment Products: to offer you control over your Froment Sigma PC System.

Functional Data:

This data is absolutely necessary for your Froment Product to perform its basic functions in a secure way and you will not be able to opt out from this data collection, sharing and/or processing if you want to continue to use your Froment Products.

We collect:

Registration data. This data includes your email address, location, language preference, Product serial number.

System data. This data includes things like Product type, operating system and software version.

Why we collect Functional Data: We collect this information to help ensure that your Products are working properly, to provide you with customer support and to guide product improvement and customer support decisions. We also collect this information to guide product improvement and customer support decisions which is our legitimate interest.

Getting Help from Froment

From time to time, you may decide to contact our Customer Support team for assistance with your Froment Products. To be able to offer you the best service possible, we may collect certain data from you or your Froment Products.

We collect: This may include contact information, such as your name, email address, phone number, social media identifiers (if you contact us using a social media channel), and the content of your chats and other communications with Froment Customer Support. Collecting the above described information is necessary to provide customer support.

Why: We collect this information to give you the best and most efficient customer support possible. For instance, for customer inquiries and technical questions, we use contact information to respond to the customer in their preferred channel (phone, email, social).

How We Use Personal Information

Froment uses the data we collect to provide you with the Products and Services we offer, which includes using data to improve and personalise your experiences. We also use the data to communicate with you, for example, informing you about new products or services available, and other types of updates.

Froment uses the data for the following purposes:

- Providing our Product Experience
- Customer Support
- Product Improvement
- Security, Safety, and Dispute Resolution
- Business Operations
- Communication, Marketing and Advertising
- Providing our Product Experience

We use data to provide, operate, support and improve the Froment Products and Services we offer to ensure our customers can use our products as effortlessly as possible.

Customer Support

We use data to respond to customer enquiries, diagnose Product problems, repair customer's products and provide other customer care and support services. This processing is necessary for the performance of the agreement we have with you, as well as to serve our legitimate interest.

Product Improvement

We continually use data for research purposes and to develop and improve our Froment Products and Services, including maintaining and improving the performance of our Froment Products and Services, developing and adding new features or capabilities. This processing is necessary to serve our legitimate interest.

Business Operations

We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interest.

Communication, Marketing and Advertising

We use the data we collect to deliver and personalise our communications with you. For example, we may contact you by email to inform you about new Froment Products or Services, new services available in your area, security or software updates, update you on a support issue, invite you to take part in a survey. This processing is necessary to serve our legitimate interest. We also use cookies and similar technologies to provide the most relevant Froment advertising to you. For information about managing email subscriptions and promotional communications, please visit Your Rights and Choices.

To give you a better understanding of the personal information we collect and use in different occasions you may interact with Froment, please see the sections below.

How We May Share Personal Information

Froment does not and will not sell personal information about our customers. We only disclose your data as described in this Statement. We may share information with the following types of third parties.

Third Party Vendors

Froment uses a variety of third-party vendors to carry out services like website management and hosting, online Product purchases and shipping, payment processing and email communications. We only share your personal data as necessary. To complete a transaction, provide a Product or Service you have requested or authorised and only with vendors or agents working on our behalf for the purposes described in this Statement. In this case, your personal information will be shared with these agents or contractors but only for the purpose of performing services on behalf of Froment and in accordance with this Statement. It is our legitimate interest to process your personal data for these purposes. For questions about third-party vendors, please send an email to sales@froment.co.uk

Froment Affiliated Distributors

We share information with Froment distributor affiliates and subsidiaries for business purposes, such as, internal administration, promoting Froment Products and providing customers with our Froment Products and Services. It is our legitimate interest to process your personal data for these purposes.

Compelled Disclosure

When legally required, strictly necessary for the performance of the services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, investigative organisations, our affiliates or in legal proceedings.

Sale or Merger

We may share your personal information in the event of a merger, acquisition, or sale of all or a portion of our assets. Of course, we shall notify you via email and/or a prominent notice on our website and inform you of your rights.

Please note, our Products include links to Products or applications of third parties whose privacy practices may differ from Froment. If you provide personal data to any of those third parties or their products, your data is governed by their privacy statements, and we encourage you to read these privacy statements carefully.

When sharing data with third parties, your personal information may be transferred to countries where data protection laws may provide a lower standard of protection for your personal information than your country. We take great care in protecting your personal information and have put in place adequate mechanisms to protect it when it is transferred internationally. We will transfer your personal information in compliance with applicable data protection laws and will implement suitable safeguards to ensure that your personal information is adequately secured by any third party that will access your information (for instance, by using the Standard Contractual Clauses as approved by the European Commission). If you have questions or wish to obtain more information about the international transfer of your personal information or the implemented safeguards, please send us an email to sales@froment.co.uk

The Legal Bases for Using Personal Information

There are different legal bases that we rely on to use your personal information, namely:

Performance of a contract

The use of your personal information may be necessary to perform the agreement you have with us. For example, to complete your purchase of your Froment Product, to register and maintain your account, to help with delivery issues, to handle returns, to register your Froment Sigma Software and to make sure that your Froment Product performs its basic functions in a secure way or to respond to your requests.

Legitimate interests

We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyse and improve our Froment Products and Services and the content on our websites, to send you information about Froment Products and Services or to use your personal information for administrative, fraud detection or legal purposes.

Where we process your personal information based on our legitimate interest and no opt-out mechanism is available to you (e.g. in your Froment Product settings), you may exercise your right to object by sending an email to sales@froment.co.uk.

Security, Storage and Retention of Personal Information We Collect

Security

Froment is committed to protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information we collect, no security system is impenetrable.

While no Service is completely secure, Froment takes precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. For example, we store the personal data you provide on computer systems that have limited access and that are in controlled facilities. We also ensure that our third-party data centre vendors provide adequate security measures. Additionally, your data is protected with encryption, such as Transport Layer Security (TLS), during transition over the Internet.

If you have any questions about the security of your personal information, you can contact us at sales@froment.co.uk

Retention

Froment will retain your personal information for as long as we deem it necessary to enable you to use the website and your Froment Product, to provide services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Privacy Statement and our internal retention guidelines. If you have a question about a specific retention period for certain types of personal information we process about you, please send an email to sales@froment.co.uk.

You rights and choices

Your Rights

We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:

- You can ask us for a copy of the personal information we hold about you;
- You can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you
- In certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information
- In certain situations, you can also ask us to send the personal information you have given us to a third party.

Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.

We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us promptly of any changes to or inaccuracies in your personal information by contacting sales@froment.co.uk

We will respond to your request as soon as possible but certainly within 30 days. For more information about how you can control the collection and use of Additional Usage Data and your Communication, Marketing and Advertising Preferences, please visit Your Choices sections below.

We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to file a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.

You Choices

Froment Account

If you wish to access, edit or remove profile information, change your password, close your account or request deletion of your personal data, you can do so by contacting us at sales@froment.co.uk We will respond to any request to access or delete your personal data as soon as possible, certainly within 30 days.

Your Communication, Marketing and Advertising Preferences

You can opt out of receiving direct marketing communications from Froment by following the instructions included in every email sent to you via the "Unsubscribe" tab. You can also opt out of email subscriptions or in-app messaging by updating your Profile and Contact Options by emailing us at sales@froment.co.uk. We respect your choice, and we will stop sending you promotional emails once you unsubscribe.

Please note, regardless of your communication settings, we will continue to communicate with you regarding changes to terms and conditions, policy updates, Froment Product software updates, routine customer service messages such as information about current or past purchase, delivery of products, service interruptions, data breaches or other significant information about a Product you own, such as discontinuation of support or safety issues.

You can adjust the amount of interest based advertising you may receive by changing your cookie settings, changing your device settings, and/or opting out of certain advertising networks. If you have opted out of receiving emails from us, we will not use your email for interest-based advertising activities. For more information about our use of interest-based advertising, please visit Our Use of Cookies and Other Similar Technologies.

Our Use of Cookies and Other Similar Technologies

We use cookies and similar technologies like pixels, tags, web beacons, and other identifiers to help us personalise our website for you, remember your preferences, understand how users are using our website or app, and help customise our marketing offerings.

Cookies

A cookie is a small data file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. The length of time a cookie will stay on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Froment uses both types of cookies. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted. We use the following types of cookies on our website.

Strictly necessary cookies. These cookies are essential for you to browse our website and use its features. Without these cookies, services like shopping baskets cannot be provided.

Performance cookies. These cookies collect information about how you use our websites. This data may be used to help optimise our website and make it easier for you to navigate.

Functional cookies. These cookies allow our websites to remember choices you make while browsing and personalise your experience. We may store your geographic location in a cookie for instance, to ensure that we show you the website relevant to your area.

Third Party cookies. Third party cookies are those placed by websites and/or parties other than Froment. These cookies may be used on our website to improve our products or services or to help us provide more relevant advertising. These cookies are subject to the respective privacy policies for these external services, for example, Facebook Data Use Policy.

Analytics cookies. We use analytics cookies, like those offered by Google Analytics, to help us understand things like how long a visitor stays on our website, what pages they find most useful, and how they arrived at fromentdynamometers.co.uk. To learn more about Google Analytics and your data, visit this Google webpage.

How to control Cookie settings

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impair your overall user experience, as it will no longer be personalised to you. Some browsers offer a "Do Not Track" ("DNT") signal where you can indicate your preference regarding tracking and cross-site tracking. Although we do not currently employ technology that recognises DNT signals, we will only process your personal data in accordance with this Statement. Below you can learn about how to control cookie settings on popular web browsers:
- Google Chrome
- Internet explorer
- Safari
- Firefox
- Pixels

Advertising and Modern Marketing Tools

Froment may work with third-party advertisers that use cookies and similar technologies to provide more relevant advertising about Froment Products and Services on our websites and across the internet. To provide this "interest-based advertising", parties combine non-personal data about your online activities over time which helps cater advertising that we deliver to you. Examples of this may include a Froment advertisement on a Facebook page, or a Google owned page such as a search results page or YouTube, or on a site within Google's advertising network. We do not share your personal information as part of this process. Where necessary, we obtain your consent for this process. At all times, you can opt out of these personalised ads from third-party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out pages on the NAI websites and DAA websites. Opting out may make the ads you see across the internet less relevant to you.

If you have opted out of receiving communications from us, we will not use your email for interest-based advertising.

How to Contact Us

If you have any questions about the use of your personal information, please email sales@froment.co.uk

Unless otherwise stated, N J Froment and Co Ltd, is a data controller for personal data we collect through the Froment Products and Services subject to this Privacy Statement. Our address is Cliffe Road, Easton-on-the-Hill, Stamford, PE9 3NP, United Kingdom.

Changes to Our Privacy Statement

Froment may modify or update this Statement when necessary, to reflect customer feedback and changes in our Froment Products and Service. Please review it regularly. When we update this Statement, we will revise the 'Last Update' date at the top of the Statement. If there are material changes to the Statement or in how Froment uses your personal data, we will inform you either by posting a notice of such changes, prior to them taking place, or by directly sending you a notification. We encourage you to regularly review this Statement to learn more how Froment is using and protecting your information.

FAQ

The following are basic questions you may have about our privacy statement. We recommend that you read the detailed statement above for additional details.

Why is Froment updating its privacy statement?

We now meet the high standards required by the European Union's General Data Protection Regulation (GDPR) and have updated our privacy statement to reflect that. We also strive to simplify language and remove jargon, to make our privacy statement easier to read and understand.

What is the GDPR?

The GDPR is a regulation intended to strengthen and unify data protection for everyone within the European Union (EU). As we believe that all our customers can benefit from its mandates, we're implementing it globally. The GDPR requires greater openness and transparency from companies on how they collect, store and use personal data, while also imposing tighter limits on the use of personal data. You can learn more here.

How often do you anticipate updating your privacy statement?

We will update our privacy statement as necessary to ensure that our policies are in line with international regulations, our product and business practices.

What information does Froment collect about me?

Froment collects your name, phone number, email address, delivery address, payment information, location data, IP address, social identifiers, data provided by cookies and other similar technologies, functional data such as registration and system data, as well as additional usage data, for instance, performance and activity information.

Why does Froment need my information?

Froment uses data to provide you with the best experience from the products and services we offer, which includes using data to improve and personalise your experiences. We also use data to communicate with you, for example, informing you about your account, new products or services available, security and other types of updates.

How is my information used?

Froment uses data for the following purposes:
Product Improvement
Future Product Development
Customer Support
Security, Safety, and Dispute Resolution
Product Performance Analysis

Communication and marketing

How does collecting my information help Froment improve its products?

We use the information to help get your product working and to make sure that we are offering you the right music service options according to your geographic location. We also collect error reports, so that we can make improvements to eliminate potential bugs and problems

Do I need to register my Froment products for them to work?

No. When using the Sigma hand-held device you may use the dynamometers with no input from Froment. However to use the Sigma PC software, it must be first registered by contacting us at sales@froment.co.uk or calling us at +44 (0) 1780 480 033.

Does Froment sell information to third parties?

No. We never have. And we never will.

Can I opt out of sharing my information with Froment?

Yes, you can opt out of submitting certain types of personal information to Froment, for instance, additional usage data such as performance and activity information. Certain types of data that we collect are a necessity in order for your Froment Dynamometer to perform its basic functions in a secure way and you will not be able to opt out from this data collection, sharing and/or processing ('Functional Data').

How do I delete my personal data from Froment and what are the consequences?

You can always send us an email via sales@froment.co.uk or contact our Customer Support Team and request that your data be deleted. Please note, however, that by deleting your personal data your Froment Dynamometer may stop working.

How long does Froment keep my information?

Froment retains personal data for as long as necessary to provide Services, support your Product and fulfil transactions you have requested, or for other essential purposes such as complying with our legal obligations, and resolving disputes and enforcing our agreements. Because these needs can vary for different data types in the context of different Products or Services, actual retention periods can vary significantly. For example, we will keep all functional data on file as long as you have an active Froment dynamometer.

How is information stored and secured on Froment' servers?

Froment is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. Any data we transmit over the internet is protected using encryption.

Is Froment using cookies or pixels to gather information?

We use cookies and other similar technologies like pixels, tags and web beacons when you visit our website or use our App. By visiting our website, you agree to the use of cookies and similar technologies for the purposes described in our privacy statement. This helps us to provide you with the best experience and allows certain parts of our website to function properly. You can always adjust your browser or device settings to not accept cookies and similar technologies if this concerns you.

Does Froment use interest-based advertising?

Yes. We work with third-party advertisers that utilise cookies and similar technologies to provide more relevant advertising about Froment on our website and across the internet. To provide interest-based advertising, advertisers combine non-personal data obtained about your online activities over time to customise the advertising delivered to you. We do not share your personal information to do this.

What safeguards are in place for children who have access to Froment products?

Froment does not target and is not intended to attract children. Froment does not knowingly solicit personal information from children or send them requests for personal information. Although visitors of all ages may navigate through our website, we do not intentionally collect personal information from those under the age of sixteen. If, following a notification by a parent or guardian, or discovery by other means, a child under sixteen has been improperly registered on this site by using false information, we will cancel the child's account and delete the child's personal information from our records.

How can I contact Froment if I have questions regarding Froment' privacy statement?

If you have any questions about the use of your personal information, please send us an email to sales@froment.co.uk.